Q&A
About food
About Reservations
- Q.What are your business hours?
- Q.I would like to use the family bath.
- Q.I made a reservation on the reservation website. Can I cancel by phone?
- Q.About cancellation fees
- Q.About children's rates
- Q.Can I wait for a cancellation?
- Q.Can I send luggage by courier in advance?
- Q.Can I make cab reservations?
About payment methods
- Q.How do I pay for cancellation fees?
- Q.Do you accept electronic money?
- Q.What credit cards do you accept?
- Q.How can I make a non-cash payment?
About the pavilion
- Q.What is a dome tent?
- Q.Can I use the hot springs even if I use the glamping area?
- Q.Where are the diaper garbage cans located?
- Q.Are deodorants (deodorant spray, etc.) available?
- Q.Is the identity of guests confirmed at the time of their stay? What is the method of identification verification (timing, subject, etc.) and what types of documents are required?
- Q.How do you connect to the Internet? What are the usage fees?
- Q.Can I access the Internet in the hotel?
- Q.Can I stay with my pet?
- Q.Can I drop off my luggage?
- Q.Do you have a curfew?
- Q.Do you have vending machines?
- Q.Can I request a massage service?
- Q.Do you have a laundromat?
About the parking lot